Our Warranty
At Narson Leather, we stand behind the quality and craftsmanship of our motorcycle leather jackets. Our commitment to excellence ensures that every jacket is built to withstand the rigors of the road while providing unparalleled style and comfort. We offer a comprehensive warranty to give you peace of mind and confidence in your purchase.
Warranty Coverage
Manufacturing Defects
Our warranty covers any manufacturing defects in materials and workmanship for a period of one year from the date of purchase. This includes issues such as:
- Stitching:Â Unraveling or loose threads
- Zippers:Â Malfunctioning or broken zippers
- Leather:Â Defects in the leather, such as tears or excessive wear
Exclusions
While we strive to provide the best possible products, our warranty does not cover:
- Normal Wear and Tear:Â Including minor scratches, scuffs, and fading
- Damage from Accidents:Â Such as falls, crashes, or any form of impact
- Improper Care:Â Including damage from exposure to water, chemicals, or improper cleaning methods
How to Make a Warranty Claim
Document the Issue
Take clear photos of the defect and gather any relevant documentation, including your proof of purchase. This will help us assess the issue quickly and accurately.
Contact Customer Service
Reach out to our customer service team via email or phone. Provide them with the photos and details of the issue. Our team will guide you through the next steps and inform you of any additional information required.
Send the Jacket for Inspection
If instructed by our customer service team, send your jacket to the designated address for inspection. Ensure it is packaged securely to prevent any further damage during transit.
Warranty Service Process
Inspection and Evaluation
Upon receiving your jacket, our expert team will inspect it thoroughly to determine the cause and extent of the defect. This process typically takes 7-10 business days.
Repair or Replacement
Based on the evaluation, we will either repair the jacket or replace it with a new one. If the jacket is no longer available, we may offer a comparable replacement or a refund.
