Refund & Return Policy

1. Our Commitment: Easy Returns & Your Satisfaction

 

At Narson Leather, the satisfaction and safety of every rider are paramount. The company recognizes that acquiring the ideal fit for motorcycle leather gear is crucial for both comfort and protection, and situations may arise where a return or exchange becomes necessary. This policy has been meticulously crafted to be transparent, equitable, and easily comprehensible, aiming to facilitate a seamless experience for all valued customers. This commitment to clear and fair practices is fundamental to fostering trust with the clientele. A well-structured and user-friendly policy page not only serves as a vital informational resource but also enhances the overall user experience, a factor that search engines consider when evaluating content relevance and helpfulness. By prioritizing readability and a “people-first” approach, Narson Leather ensures that customers can readily access and understand the terms, thereby reducing potential frustration and building a stronger relationship with the brand.

 

2. Eligibility for Returns & Exchanges

 

To ensure a smooth return or exchange process, items must adhere to specific criteria. Adherence to these conditions allows Narson Leather to maintain the quality and integrity of its products for all customers.

 

2.1. General Conditions & Return Window

 

Most online purchases are eligible for return within a 30-day period from the original delivery date. This timeframe aligns with common industry standards, providing customers with a reasonable window to evaluate their purchase. For items acquired during the holiday season, typically from November 1st to December 31st, an extended return period may be offered, often until January 31st of the subsequent year. This extension accommodates gift-giving and seasonal shopping patterns, providing greater flexibility and peace of mind to buyers during peak periods.

A valid receipt or verifiable proof of purchase, such as an order number, is consistently required for all return and exchange requests to validate the transaction. This ensures that only legitimate purchases are processed and helps maintain accurate records.

 

2.2. Product Condition Requirements for Motorcycle Leather Gear

 

Returned items, particularly motorcycle leather gear, must be in new, unused, and resalable condition. This stringent requirement means the product must exhibit no signs of cosmetic damage, wear, or alterations. The inherent characteristics of leather, such as its susceptibility to scuffing, stretching, and absorption of odors, coupled with the critical protective function of motorcycle gear, necessitate a higher standard for “new condition” compared to general merchandise. Even minor signs of use or improper handling can compromise the product’s protective integrity or significantly diminish its resale value.

Specific requirements for leather gear include:

• Original Condition: The item must be free from any indications of scratches, scuffs, stretching, dents, dirt, pet hair, smoke, or other odors. Leather’s porous nature makes it particularly vulnerable to absorbing environmental contaminants and smells, which can render the product unsellable.

• No Signs of Use/Mounting: The product must not bear any evidence of having been “taken out for a ride” or mounted to a vehicle. This specific condition is unique to motorcycle gear, reflecting its intended use and the immediate impact of even brief installation or riding on its condition.

• Tags and Packaging Intact: All original factory tags, information booklets, instructions, stickers, hardware, and accessories must remain attached and be included with the returned item. These components are integral to the product’s new condition and its ability to be resold.

• Original Packaging: Items must be returned within their original product packaging, including any specific garment bags provided for apparel. It is imperative that the product’s original packaging (e.g., a leather jacket box) is

  not used as the outer shipping container itself. Such use can damage the original packaging, which is a prerequisite for a successful refund, as damaged original packaging is considered no longer in new condition. To avoid damage and ensure a refund, it is highly recommended to pack the item(s) in their original packaging and then place them inside a larger, separate shipping container.

These detailed requirements are communicated to manage customer expectations effectively and to minimize disputes regarding the condition of returned items. This approach ensures that returned inventory can be resold, thereby preventing financial losses for Narson Leather.

3. Items Not Eligible for Return

 

Certain products are designated as final sale or, due to their specific nature, cannot be returned or exchanged. These exclusions are in place to maintain product integrity, uphold hygiene standards, and prevent policy misuse.

• Final Sale & Discounted Merchandise: Items acquired during promotional sales, annual sales, or explicitly marked as “final sale” are not eligible for return, exchange, or refund. This encompasses all discounted items. This policy is crucial for managing inventory and protecting profit margins during special sales events.

• Custom-Made or Altered Items: Products that have been custom-made, specially ordered, or altered at the customer’s request are non-returnable and non-exchangeable. These items are tailored to individual specifications and cannot be resold. However, minor alterations for fit may be offered for these items at a nominal charge, typically ranging from $15 to $40, depending on the specific alteration required.

• Used or Damaged Merchandise: Any item exhibiting signs of use, wear, washing, alteration, or damage cannot be returned. This includes products that have been “taken out for a ride,” or show evidence of pet hair, dirt, smell, scuffing, mounting, or broken manufacturer seals. It is important to note that damage incurred by a product once it is in the customer’s possession does not qualify as a manufacturing defect.

• Hygiene-Sensitive Items: For health and hygiene considerations, items such as helmets, hats, and headgear are generally not returnable once purchased. This policy safeguards the well-being of all customers.

• Multiple Items Ordered for Trial: To prevent abuse of the return policy, Narson Leather reserves the right to refuse returns for orders containing more than one of the same or similar items. This measure discourages the practice of ordering multiple products (e.g., different sizes or colors) for trial with the intent to return the majority, which incurs significant operational costs and potential devaluation of products. Customers who are uncertain about sizing or product application are strongly advised to contact customer service prior to purchase for guidance.

• Other Non-Returnable Items: This category may include specific electrical items, paint and painted parts, factory cut keys, oil and fluids, service manuals, or opened tools and chemicals. These items are typically non-returnable due to safety, hygiene, or usage considerations.

By explicitly stating these exceptions, Narson Leather protects its business from unnecessary operational costs, inventory holding issues, and the potential devaluation of products that have been used for trial. This clarity also encourages more responsible purchasing behavior and emphasizes the importance of utilizing pre-purchase resources like sizing guides or customer service consultations.

4. Addressing Sizing & Fitment (Exchanges)

 

Motorcycle leather gear demands a precise fit, which is critical not only for comfort but, more importantly, for rider safety. An ill-fitting piece of gear can compromise its protective capabilities, potentially leading to increased risk in the event of an incident. Narson Leather understands the complexities involved in achieving the perfect fit and offers comprehensive support.

 

4.1. Guidance on Pre-Purchase Sizing

 

Narson Leather strongly recommends that customers consult its detailed size charts, which are readily available on the website, prior to placing an order. These charts provide essential measurements to guide selection. If any questions arise or if a customer is uncertain about sizing, direct contact with the customer service team is encouraged. Experts are available to provide personalized guidance, helping to narrow down the best fit and address common sizing challenges, such as those faced by tall, athletic, or burly riders. Providing robust pre-purchase sizing support is not merely a customer service enhancement but a strategic approach to reduce the volume of sizing-related returns, which can incur substantial costs related to return shipping, restocking, inspection, and potential product devaluation. This proactive measure leads to more accurate initial purchases, benefiting both the customer and the company.

 

4.2. Process for Size-Related Exchanges

 

Despite careful measurement and consultation, a perfect fit may still necessitate an exchange. For size-related issues, customers may request a one-time exchange for the next available size within a specified timeframe, such as 5 to 14 days of receiving the product.

The exchange process is structured as follows:

1. Initiate Request: To begin an exchange, customers should log in to their Narson Leather account on the website and navigate to their order history. From there, they can select the item(s) for exchange and follow the prompts to submit a return request. Alternatively, an email can be sent to info@narsonleather.com including the full name, order number, and a detailed reason for the exchange.

2. Receive Approval & Return Authorization (RA) Number: It is mandatory to await approval and the issuance of a unique Return Authorization (RA) number. This RA number is crucial for efficient tracking and processing of the return. Any items shipped back without prior approval and an RA number will be rejected and returned to the customer. This requirement grants Narson Leather control over the inbound return flow, enabling pre-screening of eligibility and efficient inventory management.

3. Confirm Availability: The Narson Leather team will confirm the availability of the desired exchange size. If the product or size is currently unavailable, the customer will be informed of the estimated restocking time or offered the option to swap for another product of comparable value.

4. Proper Packaging: Ensure the item is in new, unused condition with all original tags and packaging intact. For apparel, it should be securely packed in its original garment bag (if applicable) and then placed within a separate, sturdy outer shipping box to prevent damage during transit. This meticulous packaging is vital to protect the product and its original packaging, which is required for a successful exchange.

5. Shipping Responsibility: For sizing exchanges, the customer is responsible for the return shipping costs of the original item back to Narson Leather. This clear delineation of responsibility is essential for financial transparency.

6. Processing: Once the return is received and meticulously inspected by the Narson Leather team (typically within 3-5 business days), the exchange will be processed. Any price difference, if swapping for a different item, will be charged or refunded accordingly.

Implementing a clear, step-by-step exchange process minimizes customer confusion and streamlines internal operations, thereby reducing the likelihood of improperly returned items. This, in turn, saves Narson Leather significant time and resources in processing returns and resolving potential disputes.

 

5. Defective or Incorrect Items

 

Narson Leather is committed to ensuring the quality and accuracy of every order. A specific protocol is in place for addressing products that are damaged, faulty, or incorrect upon receipt.

 

5.1. Reporting Timeframe & Initial Action

 

If a customer receives a product that is damaged, faulty, or incorrect (e.g., the wrong item was shipped), Narson Leather customer service should be notified immediately. It is requested that such issues be reported within 7 days of delivery to facilitate a prompt resolution. For goods that appear damaged during transit, it is essential to retain all original shipping containers and, if possible, capture clear photographs of the damage before opening the package. This immediate documentation is crucial for filing successful claims with shipping carriers, as delays can invalidate them. Distinguishing between transit damage and manufacturing defects is important, as the resolution process for each differs significantly.

 

5.2. Process for Resolution

 

Upon verification of a manufacturing defect or confirmation of an incorrect item, Narson Leather will, at its discretion, provide a replacement product or service the existing item. In such verified cases, Narson Leather will cover the return shipping costs associated with sending the defective or incorrect item back, typically by providing a pre-paid shipping label.

Important Distinction: Manufacturing Defects vs. Wear & Tear:

Narson Leather’s warranty (detailed in Section 8) specifically covers manufacturing defects in materials or workmanship. It does not cover malfunctions or failures resulting from misuse, abuse, neglect, improper installation, unauthorized alterations or repairs, accidental damage (e.g., crash damage from an incident), or natural wear and tear.

While quality motorcycle leather gear can last 15 to 20 years or even longer with proper care , customers may sometimes mistakenly attribute age-related issues or damage from use or accidents to manufacturing defects. Examples of issues

not covered by warranty include, but are not limited to:

• Zipper wear or fabric abrasion from regular use.

• Loose stitches or peeling color on reflectors after repeated usage.

• Fading color, discoloration, or cracking of leather due to prolonged exposure to elements (sun, wind, rain, sweat) or the natural loss of oils over time, which can be mitigated with proper maintenance.

• Any damage caused to a product once it is in the customer’s possession and after its initial receipt in new condition.

Any item that has been “taken out for a ride” or otherwise shows signs of use is considered a used product and cannot be claimed as “defective” unless it is a clear manufacturing fault identified prior to its first use. Customers are strongly encouraged to try on products indoors without damaging, washing, or making any alterations to them. This proactive clarification of warranty scope helps manage customer expectations, prevent misinformed claims, and protect the business from unwarranted repair or replacement costs.

 

6. How to Initiate Your Return or Exchange

 

A clear and streamlined process is provided to initiate a return or exchange, ensuring efficiency and transparency for customers.

 

Step-by-Step Guide:

 

1. Request Authorization: To begin a return or exchange, customers should log in to their Narson Leather account on the website and navigate to their order history. From there, they can select the item(s) they wish to return or exchange and follow the prompts to submit a return request. Alternatively, an email can be sent to info@narsonleather.com with the full name, order number, and a detailed reason for the return or exchange.

2. Receive RA Number: Once the request is reviewed, an email confirmation containing a unique Return Authorization (RA) number and detailed return instructions will be sent, typically within 24-48 business hours. This RA number is crucial and must be obtained before shipping the item, as it enables efficient tracking and processing of the return.

3. Prepare Your Package:

   • Place the item(s) carefully in their original packaging, ensuring all tags, accessories, and garment bags (for apparel) are included.

   • Confirm the item is in new, unused, and resalable condition as per the eligibility criteria.

   • Place the original product packaging inside a larger, sturdy outer shipping parcel or container. It is critical that the product’s original packaging (e.g., a leather jacket box) is not used as the sole shipping container, as this can damage the original packaging, which is required for a successful refund.

   • Ensure the item(s) are properly packed to prevent any damage during transit.

   • Clearly write the assigned RA number on the outside of the shipping package for easy identification upon arrival.

   • Include a printed copy of the Return Authorization form inside the package.

4. Ship Your Item: Ship the package to the return address precisely as provided in the RA email. It is strongly recommended to use a trackable shipping method with appropriate insurance, as Narson Leather cannot be held responsible for items lost or damaged during return shipment. All return shipments must be prepaid by the sender; COD (Cash on Delivery) packages are not accepted.

 

Return Shipping Responsibility:

 

• Customer Responsibility: For returns initiated due to a change of mind, incorrect size selection (for exchanges), or other customer-initiated reasons, the customer is responsible for all associated return shipping costs.

• Narson Leather Responsibility: If the return is a direct result of Narson Leather’s error (e.g., wrong item shipped) or a confirmed manufacturing defect, Narson Leather will cover the return shipping costs. In such cases, a pre-paid shipping label will typically be provided.

Narson Leather:

A clear, easy-to-follow, and well-communicated return process significantly reduces customer frustration and minimizes the likelihood of improperly returned items. This streamlining saves valuable time and resources in processing returns, reduces potential disputes, and contributes positively to the overall customer experience.

 

7. Refunds & Processing

 

Narson Leather strives to process refunds efficiently and transparently, ensuring customers receive their funds promptly according to established financial protocols.

 

7.1. Refund Method

 

Refunds will typically be issued to the original method of payment used for the purchase, such as a credit card, debit card, or PayPal account. This practice aligns with industry standards and customer expectations, as customers generally prefer to receive their funds back through the same channel they used for payment.

In instances where a refund to the original payment method is not feasible (e.g., due to an expired card or specific payment gateway limitations), store credit may be issued as an alternative. For gift returns, a store credit will be issued to the gift recipient at the current selling price of the item, as the original payment method belongs to the purchaser.

 

7.2. Processing Timeframe & Non-Refundable Charges

 

Once a return is received and meticulously inspected by Narson Leather (usually within 2-5 business days of receipt), the refund will be processed. Customers should allow an additional

7-10 business days for the refund credit to appear on their bank statement or original payment method, as processing times can vary significantly depending on the financial institution involved. This disclaimer manages customer expectations regarding the timeline beyond Narson Leather’s immediate control.

Non-Refundable Charges:

• Original shipping charges are non-refundable, unless the return is a direct result of Narson Leather’s error (e.g., wrong item shipped) or a confirmed manufacturing defect.

• A restocking fee of [e.g., $39 or a percentage of the item’s value] may be deducted from the refund for certain returns, particularly those not due to Narson Leather’s error or a product defect. This fee helps cover the costs associated with processing, inspecting, and re-shelving returned merchandise.

Transparency regarding any applicable restocking fees or non-refundable shipping charges is paramount. This upfront honesty, even when a cost is incurred by the customer, prevents negative surprises, fosters trust, and demonstrates adherence to fair business practices.

 

8. Narson Leather Product Warranty

 

Narson Leather stands behind the quality and craftsmanship of its motorcycle leather gear. This warranty outlines the scope of coverage for products purchased from the company.

 

8.1. Standard Warranty Period

 

Narson Leather warrants its motorcycle leather gear to be free from defects in materials or workmanship for a period of 1 year from the original delivery date. This warranty is provided to the original end-user and applies exclusively to products purchased and used for their originally designed purposes under normal conditions. This 1-year period aligns with common industry practice and provides customers with a reasonable assurance of quality for new products.

 

8.2. What the Warranty Covers

 

The warranty specifically covers defects arising under normal use, which include manufacturing flaws in the materials and workmanship of your Narson Leather product. This pertains to issues that stem from the production process or the inherent quality of the components used.

 

8.3. What the Warranty Does Not Cover

 

It is important to understand the limitations of the warranty. The warranty does not cover malfunctions or failures resulting from:

• Misuse, abuse, neglect, or improper installation of the product.

• Unauthorized alterations or repairs performed by anyone other than Narson Leather.

• Accidental damage, including but not limited to crash damage, tears, gouges, or deep scuff marks resulting from an incident.

• Natural wear and tear, which includes, but is not limited to:

  • Zipper wear or fabric abrasion from regular use.

  • Loose stitches or peeling color on reflectors after repeated usage.

  • Fading color, discoloration, or cracking of leather due to prolonged exposure to elements (sun, wind, rain, sweat) or the natural loss of oils over time, which can be mitigated with proper maintenance.

  • Any damage caused to a product once it is in the customer’s possession and after its initial receipt in new condition.

While quality leather gear has a long potential lifespan (15-20+ years) , customers may sometimes mistakenly attribute age-related issues or damage from use or accidents to manufacturing defects. This detailed list helps Narson Leather proactively manage customer expectations regarding warranty claims, preventing disputes and reducing the volume of unwarranted service requests. It clearly defines the boundaries of Narson Leather’s responsibility, reinforcing the importance for customers to properly care for their leather gear to maximize its lifespan.

9. Important Policy Notes & Contact

 

This section provides additional important details and outlines how customers can seek assistance.

 

9.1. Policy on Purchases During Sales/Promotions

 

Customers should note that items purchased during special promotions, flash sales, or annual sales events are typically considered final sale and are not eligible for returns, exchanges, or refunds. This is a common business practice to manage inventory levels, protect profit margins, and facilitate clear-out sales. It is strongly recommended that customers thoroughly review all product details and confirm sizing with the support team prior to purchasing during these promotional periods, as return options are limited or non-existent for such items. This clause is crucial for protecting Narson Leather’s profitability during sales events by setting clear expectations about return eligibility upfront.

 

9.2. Policy Updates

 

Narson Leather reserves the right to update or modify this Return and Refund Policy at any time without prior notice. This flexibility allows the company to adapt its policies as market conditions change, new legal requirements emerge, or business practices evolve. However, customers can be assured that the policy in effect at the time of their original purchase will apply to that specific order, ensuring fairness and consistency. This protects Narson Leather from being legally bound by outdated policies while simultaneously ensuring fairness and transparency to customers by applying the terms they agreed to at the point of sale.

 

9.3. Contact Information for Customer Support

 

For any questions regarding this Return and Refund Policy, product sizing, warranty claims, or assistance with initiating a return or exchange, customers should not hesitate to contact the dedicated customer service team. Providing multiple, clearly stated contact channels and specifying operating hours makes the policy genuinely “people-first” and reinforces customer trust.

• Email: info@narsonleather.com

• Phone: +93463626170

• Operating Hours: Monday-Friday, 9:00 AM – 5:00 PM EST)

Easy and clear access to customer support can significantly improve the customer experience. By providing multiple avenues for contact, Narson Leather can resolve issues efficiently before they escalate into negative reviews, social media complaints, or chargebacks, thereby contributing to a strong and positive brand image and potentially repeat business.